Return and Refund Policy

Welcome to tragger.in. Please read our Return & Refund Policy carefully before making a purchase.

Return & Refund Eligibility

All products sold on our website are non-refundable unless:

  • The product received is damaged, defective, or incorrect.

  • Proper proof is provided, including:

    • Unboxing/box opening video

    • Product photos

    • Installation photo or video (if applicable)

Claims without proper video proof may not be accepted.

Customers must contact us within 24 hours of delivery for damaged or incorrect items.

Important Conditions

  • Products must be unused and returned in their original packaging condition.

  • Slight differences in color, design, shape, or size may occur due to lighting and representation purposes. Such variations are not considered defects.

  • No return, refund, or exchange will be accepted for reasons other than damage, defect, or wrong product received.

  • Car fragrances and selected hygiene-related products are strictly non-refundable unless damaged during delivery.

Return Process

Once a return request is approved:

  • Our courier partner will schedule pickup within 2–3 business days.

  • After the product reaches our warehouse, it will undergo a quality check.

  • If approved, the refund or exchange will be initiated.

Refunds are generally processed within 2–3 working days after successful quality verification.

Refunds may be transferred through:

  • UPI

  • Bank Transfer

based on your preferred payment method.

Exchange Options

If your item is eligible for return, we may offer:

  • Exchange with another product of equal value.

If the customer has ordered the wrong product and wants to exchange it, a replacement shipping charge of ₹100 will be applicable.

Cancellation Policy

Orders can be cancelled free of charge before dispatch.

Once the order has been shipped, cancellation requests will not be accepted.

Damaged or Incorrect Product Claims

If you receive a damaged or incorrect item, please follow these steps:

  • Email us within 24 hours of delivery.

  • Mention your order number in the subject line as:
    (Your Order Number)_Returns

  • Attach:

    • Box opening video

    • Product photos

    • Description of the issue

You can also contact us via:

Phone/WhatsApp: +91 95886 64756
Email: traggerenterprise0786@gmail.com

Our support team will respond within 24 hours to assist you.

Quality Check Policy

Returned products undergo inspection to verify:

  • The issue is genuine.

  • The product has not been misused or damaged after delivery.

  • Original packaging is available.

Refunds or replacements are approved only after successful verification.

Dispute Resolution

In case of any dispute, the matter shall be resolved through a sole arbitrator at the District and Sessions Court, Himmatnagar, Sabarkantha. The courts outside this jurisdiction shall not have jurisdiction in such matters.